BD11 Privacy Policy — Your Data, Your Rights

01 Who We Are

BD11 is an online gaming platform operating at bd11.asia, serving players across Bangladesh. BD11 is the data controller for all personal data collected through the platform. This means BD11 is responsible for deciding how and why your personal data is processed, and for ensuring that processing is done lawfully and securely.

When this Privacy Policy refers to "BD11", "we", "us", or "our", it means the BD11 platform and the team that operates it. When it refers to "you" or "the player", it means any person who registers an account on BD11, visits the BD11 website, or uses any BD11 service.

BD11 is committed to handling personal data responsibly. This Privacy Policy is reviewed and updated regularly to reflect changes in how BD11 operates and to stay aligned with best practices in data protection.

02 Data We Collect

BD11 collects personal data in three main ways: data you provide directly, data generated by your use of the platform, and data received from third-party service providers. Here is a breakdown of what BD11 collects and why:

BD11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Use Your Data

BD11 uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. The specific ways BD11 uses your data include:

• Creating and managing your BD11 account, including login authentication and account security.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Verifying your identity to comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• Detecting and preventing fraud, cheating, multi-accounting, and other prohibited activity on BD11.
• Providing customer support and resolving disputes or complaints raised by BD11 players.
• Sending you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications about BD11 bonuses and offers — only if you have opted in to receive them.
• Analysing platform usage patterns to improve BD11 games, features, and overall player experience.
• Complying with legal and regulatory requirements applicable to BD11's operations.

04 Legal Basis for Processing

BD11 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your registration data, payment data, and account activity data is necessary to fulfil BD11's obligations to you as a player under the Terms and Conditions.
• Legal obligation: BD11 is required by law to collect and retain certain data for KYC, AML, and financial record-keeping purposes. This processing is mandatory and cannot be opted out of.
• Legitimate interests: BD11 processes device data, usage data, and fraud detection data based on its legitimate interest in keeping the platform secure and fair for all players.
• Consent: BD11 processes your data for marketing communications only where you have given explicit consent. You can withdraw this consent at any time.

Where BD11 relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject.

05 Data Sharing

BD11 does not sell your personal data. BD11 shares your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: BD11 shares transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: BD11 may share your identity documents with third-party KYC verification services to confirm your identity. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Fraud prevention services: BD11 may share device and behavioural data with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: BD11 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where BD11 reasonably believes disclosure is necessary to protect the rights, property, or safety of BD11, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of BD11's business, player data may be transferred to the acquiring entity. BD11 will notify affected players before any such transfer takes place.

06 Data Retention

BD11 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods BD11 applies are:

• Account and registration data: Retained for the duration of your BD11 account plus 5 years after closure, to comply with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of each transaction, in line with standard financial compliance requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last interaction, to allow BD11 to reference prior communications in the event of a dispute.
• Usage and gameplay data: Retained for 2 years from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When data is no longer required, BD11 deletes it securely or anonymises it so it can no longer be linked to you as an individual. BD11 does not retain personal data longer than necessary.

07 Cookies & Tracking

BD11 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help BD11 recognise you, remember your preferences, and understand how you use the platform. BD11 uses the following types of cookies:

• Essential cookies: Required for the BD11 platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping use of BD11.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your BD11 experience but are not strictly necessary.
• Analytics cookies: Help BD11 understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised. BD11 uses this to improve the platform.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats to your BD11 account.

BD11 does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use BD11 normally.

08 Security Measures

BD11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse:

• All data transmitted between your device and BD11 is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data such as payment details and identity documents are stored in encrypted form at rest.
• BD11 systems are protected by firewalls, intrusion detection systems, and regular security audits.
• Access to player data within BD11 is role-based and restricted to staff with a genuine operational need.
• BD11 staff with access to personal data are trained in data protection and bound by confidentiality obligations.
• BD11 conducts regular vulnerability assessments and penetration testing to identify and address security weaknesses.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, BD11 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

09 Your Rights

As a BD11 player, you have the following rights over your personal data. BD11 is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You can request a copy of the personal data BD11 holds about you at any time. BD11 will provide this within 30 days of receiving your request.
• Right to rectification: If any personal data BD11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your BD11 account settings.
• Right to erasure: You can request that BD11 delete your personal data. BD11 will action this request where there is no legal obligation to retain the data. Note that some data must be retained for compliance purposes even after account closure.
• Right to restrict processing: You can ask BD11 to restrict how your data is used in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request that BD11 provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to object: You can object to BD11 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though BD11 may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where BD11 processes your data based on your consent (such as for marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact BD11 support at [email protected] with the subject line "Data Rights Request". BD11 will acknowledge your request within 5 business days and respond fully within 30 days.

10 Children's Privacy

BD11 is strictly an 18+ platform. BD11 does not knowingly collect personal data from anyone under the age of 18. If BD11 discovers that a player is under 18, the account will be suspended immediately, all funds will be withheld pending investigation, and any personal data collected will be deleted as soon as it is no longer required for the investigation.

If you are a parent or guardian and believe your child has registered on BD11, please contact BD11 support at [email protected] immediately. BD11 will investigate and take appropriate action without delay.

11 Changes to This Policy

BD11 reviews this Privacy Policy regularly and may update it from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in data protection practices. When BD11 makes changes to this Privacy Policy, the updated version will be published on this page with a revised effective date.

For significant changes that materially affect how BD11 uses your personal data, BD11 will notify you via your registered email address or via a notification when you next log in to BD11. Your continued use of BD11 after any changes to this Privacy Policy constitutes your acknowledgement of the updated policy.

BD11 recommends checking this page periodically so you are always aware of how your data is being handled. If you have any concerns about changes to this Privacy Policy, contact BD11 support before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how BD11 handles your personal data, please get in touch through the following channels:

• Email: [email protected] — use the subject line "Privacy Query" for the fastest response. BD11 aims to reply within 24 hours.
• Live Chat: Available 24/7 on the BD11 website and app. Ideal for quick questions about your account data.

For formal data rights requests — such as access, erasure, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered BD11 username and the specific right you wish to exercise. BD11 will respond within 30 days.